The Perceived Influence of Industry-Sponsored Credentials in the Information Technology Industry.

.............................................................................................................................. ix Note to the Reader ................................................................................................................ 1 Background for the Study ..................................................................................................... 3 Operational Definitions ................................................................................................... 3 The IT Workforce ........................................................................................................... 5 IT Jobs and Occupations............................................................................................ 5 IT Workforce—Definition and Growth Projections ................................................... 6 Response to IT Workforce Projections....................................................................... 8 Credentials ...................................................................................................................... 9 Rise in Certificate Programs .................................................................................... 10 IT Certification........................................................................................................ 11 Recruitment .................................................................................................................. 14 Recruitment Defined ............................................................................................... 15 The Recruitment Process ......................................................................................... 15 Recruitment of IT Workers...................................................................................... 17 Research Objectives ...................................................................................................... 19 Method ............................................................................................................................... 23 Research Design............................................................................................................ 23 Part 1—HR Executives ................................................................................................. 24 Population ............................................................................................................... 24 Procedures............................................................................................................... 25 HR Executive Instrument ........................................................................................ 25 Data Analysis .......................................................................................................... 26 Part 2—IT Employees................................................................................................... 26 Population ............................................................................................................... 26 Procedures............................................................................................................... 27 IT Employee Instrument.......................................................................................... 27 Validation ............................................................................................................... 29 Data Analysis .......................................................................................................... 30 The Perceived Influence of Industry-Sponsored Credentials vi National Research Center for Career and Technical Education Web-Based Data Collection .......................................................................................... 30 Limitations.................................................................................................................... 32 Results ................................................................................................................................ 35 HR Executive Survey Results........................................................................................ 35 Characteristics of the Organizations ........................................................................ 35 Qualifications of IT Employees ............................................................................... 36 Perceived Influence of Qualifications ...................................................................... 40 IT Employee Survey Results ......................................................................................... 42 Background............................................................................................................. 42 Type of Qualifications............................................................................................. 43 Perceived Influences of IT-Industry-Sponsored Credentials..................................... 45 Work-Related Attitudes........................................................................................... 49 Comparison of Employees With and Without IT-Industry-Sponsored Credentials ......................................................................................................... 51 The Relationship of Work-Related Attitudes and Number of IT-IndustrySponsored Credentials to Organizational Commitment ....................................... 53 Summary ............................................................................................................................ 55 Discussion .......................................................................................................................... 57 HR Executive Findings ................................................................................................. 57 IT Employee Findings................................................................................................... 59 References .......................................................................................................................... 63

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