An investigation on Knowledge Management and its Impact on Performance within Infrastructure and Camp Development Program at UNRWA

This study is aiming to study knowledge management as an effective tool for the improvement of performance in ICIP at UNRWA. In addition, it aims to examine the relationship between the knowledge management capabilities and Intellectual capital as a measuring tool of organizational performance. A questionnaire has been developed and distributed to a sample consisting of 250 employees working in ICIP and procurement contracting unit. Only 216 questionnaires were returned (response rate is 86 percent). The study finds that most of ICIP staff agreed that KM process capability is important part in supporting employee’s efforts to work better and improve the productivity which will affect the performance of organization. There is clear agreement of ICIP staff to the impact of KM infrastructure capability on the organizational performance. The result reveals that KM infrastructure capability has less impact on organizational performance and there are significant differences among the respondents’ regarding the impact of KM infrastructure capability and KM process capability on organizational performance due to age and qualification. The research investigate the relationship between knowledge management and organization performance. UNRWA is one of the most important UN organizations in the Middle East. The context of the research is of special importance to improve the performance in developing countries.

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