The psychometric and interpretative analyses for assessing the end-user computing satisfaction questionnaire

Assessment of a questionnaire is one of the significant stages of the information system (IS) survey studies, especially which adopt the instrument from the previous works. It is related to what the new questionnaire is appropriate to the studies. Besides, it is clear that the IS research fields have been growing since the early era and the contextual differences among the industrial sectors and countries, the methodological questionnaire assessment literature also relatively seems on the limited number. Accordingly, studies on this topic are still indispensable. The purposes of this study were to assess the psychometric properties of the end-user computing satisfaction (EUCS) questionnaire and to understand the instrument by considering the responsiveness and cognition of the respondents. The objectives were to perform the assessments based on the respondent perceptions and the researcher perspectives. The population was the users of an Academic Information System (AIS) in the sampled university in Indonesia. The samples were collected using the blended survey. The partial least squares structural equation modeling (PLS-SEM) and brainstorming techniques were implemented sequentially in the analysis stage. The results revealed 8 of the 38 questions were recommended to be rejected. The study may not contribute theoretically to the field; but it may share the practical and methodological points of the EUCS questionnaire assessment.