Spreading Awareness About Quality in Interaction and UX to Young Generations

In a scenario where the whole society is more and more complex, due to the increasing of the interactions and relations created by the technological evolution, it is essential to develop training models that allow to interface with these technological and social ecosystems in a sustainable way, providing specific, transversal and interdisciplinary skills to new professionals. They should be able to identify the needs of people and society and to find new (digital and non-digital) solutions and services based on them. In this context, one of the challenges concerns how to train young generations for the achievement of these objectives, first of all in creating services and products which allow people to have an effective, efficacy and satisfying experience (taking into consideration the Quality in Interaction and User Experience criteria). This contribution discusses some experiences carried out by the authors related to the engagement of high school students in learning processes oriented to how designing solutions and services according to this vision, by also identifying some key points to take into account to spread awareness about these topics to young generations.

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