User involvement during information systems development: a comparison of analyst and user perceptions of system acceptance

Abstract A sample of 150 users and analysts from multiple organizations and many system projects provided field questionnaire data to test hypotheses about the differences in their perceptions of user involvement (UI) and system acceptance. The Franz and Robey [Franz, C.R., Robey, D., 1986. Organizational context, user involvement, and the usefulness of information systems. Decision Sciences, Vol. 17, No. 3, pp. 329–356.] instrument was used for data collection and factor analyzed, resulting in more focused and specific measures. Analysis of the data showed that users and analysts did not agree on the user's involvement nor did they agree on their perceptions of the acceptability of the system to the user. Relationships of self-ratings of UI with system usage and system acceptance by the user demonstrated high correlations, which were attributed to the narrow focus of the UI and system acceptance measures rather than the original more global measure. Analyst perceptions of UI showed no correlation with a user's perceptions of system acceptance.

[1]  Thomas Marshall,et al.  A Review of the Influence of User Involvement on System Success , 1988, ICIS.

[2]  Daniel Robey,et al.  User Involvement in Information System Development: A Conflict Model and Empirical Test , 1982 .

[3]  C. R. Franz,et al.  ORGANIZATIONAL CONTEXT, USER INVOLVEMENT, AND THE USEFULNESS OF INFORMATION SYSTEMS* , 1986 .

[4]  Dennis F. Galletta,et al.  Some Cautions on the Measurement of User Information Satisfaction , 1989 .

[5]  Blake Ives,et al.  User Involvement in System Design: An Empirical Test of Alternative Approaches , 1981, Inf. Manag..

[6]  C. R. Franz,et al.  Group process and conflict in system development , 1989 .

[7]  Ron Weber,et al.  System designers' user models: a comparitive study and methodological critique , 1983, CACM.

[8]  Blake Ives,et al.  The measurement of user information satisfaction , 1983, CACM.

[9]  Vijay Sethi,et al.  Construct Measurement in Information Systems Research: An Illustration in Strategic Systems , 1991 .

[10]  Magid Igbaria,et al.  End-user computing effectiveness: A structural equation model , 1990 .

[11]  Dale L. Goodhue,et al.  Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Inf , 1998 .

[12]  Blake Ives,et al.  An empirical study of the impact of user involvement on system usage and information satisfaction , 1986, CACM.

[13]  W. Doll,et al.  A discrepancy model of end-user computing involvement , 1989 .

[14]  K. Weick.  Technology as equivoque: sensemaking in new technologies , 1990 .

[15]  Gayle J. Yaverbaum,et al.  Effects of information system education and training on user satisfaction: An empirical evaluation , 1992, Inf. Manag..

[16]  Gary I. Green,et al.  Perceived Importance of Systems Analysts' Job Skills, Roles, and Non-Salary Incentives , 1989, MIS Q..

[17]  Charles F. Martin.  User-Centered Requirements Analysis , 1988 .

[18]  Ann-Marie K. Baronas,et al.  Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance , 1988, MIS Q..

[19]  Daniel Robey,et al.  A Social Process Model of User-Analyst Relationships , 1992, MIS Q..

[20]  Peter A. Todd,et al.  Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication , 1992, MIS Q..

[21]  R. Ryan Nelson,et al.  Educational Needs as Perceived by IS and End-User Personnel: A Survey of Knowledge and Skill Requirements , 1991, MIS Q..

[22]  Charles R. Franz,et al.  User Leadership in the Systems Development Life Cycle: A Contingency Model , 1985, J. Manag. Inf. Syst..

[23]  Rob Kling,et al.  The organizational context of user-centered software designs* , 1977 .

[24]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .

[25]  Henri Barki,et al.  Measuring User Participation, User Involvement, and User Attitude , 1994, MIS Q..

[26]  S. Barley.  Technology as an occasion for structuring: evidence from observations of CT scanners and the social order of radiology departments. , 1986, Administrative science quarterly.

[27]  Anders Edstrom,et al.  User Influence and the Success of MIS Projects: A Contingency Approach , 1977 .

[28]  Gail Salaway,et al.  An Organizational Learning Approach to Information Systems Development , 1987, MIS Q..

[29]  Varun Grover,et al.  Strategic Information Systems Planning: Planning System Dimensions, Internal Coalignment, and Implications for Planning Effectiveness , 1998 .

[30]  Jill Smith Slater,et al.  SIM Paper Competition: The Application Software Factory: Applying Total Quality Techniques to Systems Development , 1991, MIS Q..

[31]  George B. Graen,et al.  System Development Project Effectiveness: Problem‐Solving Competence as a Moderator Variable* , 1989 .

[32]  Varghese S. Jacob,et al.  Hemispheric specialization, cognitive differences, and their implications for the design of decision support systems , 1992 .