Performance measurement and managerial teams

Abstract Organisations increasingly face greater competition and uncertainty. One important organisational development is the creation of inter- and intra-departmental teams that improve both the speed and quality of an organisation’s response. Successful teams require the empowerment of team members, an adequate information base, rewards for team performance, and the requisite abilities in team members. Management accounting systems can provide an integral part of the information base necessary for decision-making and rewarding performance. We investigate the incidence and importance of performance measurement for team performance. Team performance is positively associated with the variety and comprehensiveness of performance measures used. This relationship is enhanced if members participate in setting performance targets. Further, team performance is enhanced when team performance is given a greater weight in compensation. Finally, these effects are mutually reinforcing, such that team performance is substantially better when comprehensive performance measurement is combined with the participation of team members and a larger weight for team performance in their compensation.

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