Elaboration and Exploitation of Lessons Learned

The production centre Alstom Transport in Tarbes, France, designs, industrialises and ensures the maintenance of several high technology equipment (such as power modules, command platforms...) of the traction part of trains, metros or tramways. A study has been launched on the problem of defining an architecture for the Return on Experience (RoE) and its integration into operational industrial processes such as design, integration or validation. The first part of this paper shows several ways that have been developed in several firms and organisations in order to handle the RoE and proposes a synthesis of their key elements. The second part aims at defining an alimentation process for the RoE and the third part proposes several considered functions for the exploitation part of the RoE.