论文信息 - - Information Technology (IT) System Changes—A Design for Six Sigma Case Study - 字舞流文

- Information Technology (IT) System Changes—A Design for Six Sigma Case Study

Elizabeth A. Cudney | Sandra Furterer | David Ding | Jamison V. Kovach | Patricia Long

[1] Mary Jo Bitner,et al. Service Blueprinting: A Practical Technique for Service Innovation , 2008 .