[Session Q] 초고속인터넷서비스의 사용자 중심 품질지표에 관한 연구

The amount of data communications is rapidly increasing due to the fast-growing demands of internet services. To maintain satisfactory quality of service, the service providers are establishing the quality indexes. These indexes are known to be provider-centered and network-centered. In this study, we focus our investigation on the quality index from the users' point of view. In specific, the QoS (Quality of Service) requirements from the users' viewpoint for the high-speed internet service, such as ADSL or cable modem, are captured by referring to the framework presented by the FITCE study commission. To capture the users' requirements, the survey has been conduct ed for the subjects of ages of twenties and thirties living in Seoul. As a result of the survey, the cells which users put more importance on are identified. By converting the cells of high ranks into the corresponding quality indexes, the user-centered quality indexes are derived.