Human Factors Within the Transportation Security Administration: Optimizing Performance Through Human Factors Assessments

The human factors team in the Mission Analysis Division of TSA’s Office of Security Capabilities explores the impact of technology, policies, procedures, and training on human systems performance during transportation security operations. This paper highlights some of the most critical human factors challenges currently facing the aviation security community and provides an overview of innovative on-going human factors projects at TSA that will address some of these challenges by enhancing performance assessment capabilities, improving training opportunities, and optimizing duty rotations and assignments.