Business process re‐engineering and process management

Business process re‐engineering (BPR) was first introduced in 1990 by Hammer and Davenport and Short. In these articles, the authors outlined a new approach to the management of processes which, it was claimed, was producing radical improvements in performance. These articles were quickly followed by a number of articles describing the benefits to be gained from BPR.

[1]  William J. Kettinger,et al.  BUSINESS PROCESS REENGINEERING: Building a Comprehensive Methodology , 1993 .

[2]  D. Brian Harrison,et al.  A Methodology for reengineering businesses , 1993 .

[3]  Robert Janson.  How reengineering transforms organizations to satisfy customers , 1992 .

[4]  H. Harrington,et al.  Improving business processes , 1991 .

[5]  Stepehn Drew.  BPR in financial services: Factors for success , 1994 .

[6]  T. Davenport.  Need radical innovation and continuous improvement? Integrate process reengineering and TQM , 1993 .

[7]  John S. Oakland,et al.  Chimera or Culture? Business Process Reengineering for Total Quality Management , 1996 .

[8]  Colin Coulson-Thomas,et al.  Business Process Re-Engineering: Myth & Reality , 1997 .

[9]  Michael J. Earl,et al.  How new is business process redesign , 1994 .

[10]  Michael Hammer,et al.  Reengineering Work: Don’t Automate, Obliterate , 1990 .

[11]  John L. Barrett,et al.  PROCESS VISUALIZATION Getting the Vision Right Is Key , 1994 .

[12]  H Vantrappen,et al.  Creating customer value by streamlining business processes. , 1992, Long range planning.

[13]  Timothy R. Furey.  A six‐step guide to process reengineering , 1993 .

[14]  Roger H. Slater.  Integrated Process Management: A Quality Model , 1991 .

[15]  David Bawden,et al.  Tools for change and progress. A socio-technical approach to business process reengineering: Enid Mumford and Geeri Jan Beekman CSG Publications Leiden (1994) 166 pp ISBN 0 97519 801 9 £10.00 , 1996 .

[16]  Varun Grover,et al.  Re-designing business processes using information technology , 1994 .

[17]  Peter Kawalek,et al.  A methodology for business process redesign: experiences and issues , 1994, J. Strateg. Inf. Syst..

[18]  R. Talwar.  Business re-engineering—a strategy-driven approach , 1993 .

[19]  Steven F. Dichter,et al.  Memo to a CEO: Leading Organizational Transformations , 1993 .

[20]  Carol Kennedy,et al.  Re-engineering: The human costs and benefits , 1994 .

[21]  Nick Obolensky.  Practical business re-engineering : tools and techniques for achieving effective change , 1994 .

[22]  M. Hammer,et al.  REENGINEERING THE CORPORATION: A MANIFESTO FOR BUSINESS REVOLUTION , 1995 .

[23]  John Hagel.  Keeping CPR on Track , 1993 .

[24]  T. Cahill,et al.  Re-engineering , 1993 .