Critical Evaluation of e-Government Websites Design

In recent years, many people have devoted their efforts to the issue of quality of Web site. The concept of quality consists of many criteria like quality of service perspective, user perspective, content perspective and usability perspective. Because of its possible instant worldwide audience a Website’s quality and reliability are crucial. The very special nature of the Web applications and Websites pose unique software testing challenges. Webmasters, Web applications developers, and Website quality assurance managers need tools and methods that can match up to the new need. An attempt has been made in this paper to conduct various tests on website usage which includes response time, load time, size of a website and number of items, Structural aspect which includes code and link validation and content which includes link popularity. All the above factors were studied to measure the quality of e-Government websites of J&K state via different online service. Result of this study confirmed that almost all the e-Government websites of J&K state are neglecting performance and quality criteria.