Collaborative ways of knowing: issues in facilitation

This paper describes a detailed analysis of a student-centered problem-based learning group. The focus of this analysis is to understand the goals and strategies of an expert facilitator. This was accomplished by examining the questions and statements that the students and facilitators generated and inferring the facilitator's goals and strategies. Studying facilitation in a face to face situation provides some guidance in designing support to use in an online problem-based learning environment; however, considerable adaptation is necessary as some facilitation can be built into the system but some facilitation may need to be done by a human tutor. Implications for CSCL system design for problem-based learning will be discussed.

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