Assessment model for organizational business process maturity with a focus on BPM governance practices

Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.

[1]  P. Harmon.  Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals , 2007 .

[2]  M. Hammer.  The process audit. , 2007, Harvard business review.

[3]  Tonia De Bruin,et al.  Business process management : theory on progression and maturity , 2009 .

[4]  Howard Smith,et al.  Business Process Management: The Third Wave , 2003 .

[5]  P. Harmon.  The State of Business Process Management , 2013 .

[6]  Erik Wierstra,et al.  Systematic analysis of business processes , 2000 .

[7]  Jörg Becker,et al.  Maturity models in business process management , 2012, Bus. Process. Manag. J..

[8]  Ron Fisher,et al.  Using BPM governance to align systems and practice , 2011, Bus. Process. Manag. J..

[9]  Paul Harmon.  EVALUATING AN ORGANIZATIONS BUSINESS PROCESS MATURITY , 2004 .

[10]  Michael Rosemann,et al.  Towards a Business Process Management Maturity Model , 2005, ECIS.

[11]  D. Larcker,et al.  The Performance Effects of Process Management Techniques , 1997 .

[12]  Peter Trkman,et al.  International Journal of Information Management , 2022 .

[13]  Colin Armistead,et al.  Business process management - lessons from European business , 1999, Bus. Process. Manag. J..

[14]  José Ernesto Lima Gonçalves.  Processo, que processo? , 2002 .

[15]  Markus Kohlbacher,et al.  Business Process Management Journal The effects of process orientation : a literature review , 2015 .

[16]  Mark C. Paulk,et al.  The Capability Maturity Model: Guidelines for Improving the Software Process , 1994 .

[17]  Gerard O’Regan,et al.  The Capability Maturity Model , 2002 .