Street Level Bureaucracy in France--A Discussion of Vincent Dubois’s The Bureaucrat and the Poor: Encounters in French Welfare Offices

Contents: Foreword, Steven Maynard-Moody Preface to the English edition Introduction Part I The Social Conditions of the Administrative Relationship: The public Organising face-to-face encounters An unequal relationship Administrative exchanges, normative exchanges. Part II The Agent's Two Bodies: The post and the role of the agent On becoming an agent The agents as individuals Facing misery Managing social inequality The agent's separate identities. Part III Questioning the Institutional Order: Flaws in the system Putting up with the institution The return of the repressed individual Adapting the institution Appendices Indexes.