Information Systems Success: A Literature Review

Information systems IS success is a significant topic of interest, not only for scholars and practitioners but also for managers. This paper reviews the IS success research with a multidimensional approach. Various articles in academic journals and international conference on the same theme and between 1992 and 2015 were investigated. The finding indicates that i methodological, empirical studies are dominant, ii the notion "success" is chiefly represented through individual e.g., users/customers benefits, and iii DeLone & McLean model is heavily employed during the time. Some research avenues are discussed. Besides, the research gaps will be opportunities for adding development and research trends.

[1]  Abhijit Chaudhury,et al.  An empirical investigation of decision-making satisfaction in web-based decision support systems , 2004, Decis. Support Syst..

[2]  Nils Urbach,et al.  The Updated DeLone and McLean Model of Information Systems Success , 2012 .

[3]  Karl Cox,et al.  Predicting good requirements for in-house development projects , 2006, ISESE '06.

[4]  Torsten Eymann,et al.  Information Systems Success - A Quantitative Literature Review and Comparison , 2013, Wirtschaftsinformatik.

[5]  Peter B. Seddon.  Implications for strategic IS research of the resource-based theory of the firm: A reflection , 2014, J. Strateg. Inf. Syst..

[6]  Peter A. Todd,et al.  Understanding Information Technology Usage: A Test of Competing Models , 1995, Inf. Syst. Res..

[7]  Pedro Isaias,et al.  Information Systems’ Models for Success Assessment , 2015 .

[8]  Dubravka Cecez-Kecmanovic,et al.  Reframing Success and Failure of Information Systems: A Performative Perspective , 2014, MIS Q..

[9]  Arun Rai,et al.  Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis , 2002, Inf. Syst. Res..

[10]  Sai Hong Tang,et al.  Business-to-Business Electronic Commerce Success: A Supply Network Perspective , 2014, J. Organ. Comput. Electron. Commer..

[11]  Mary Tate,et al.  Information Systems Success Research: The "20-Year Update?" Panel Report from PACIS, 2011 , 2014, Commun. Assoc. Inf. Syst..

[12]  Matthias Jarke,et al.  IS Success Awareness in Community-Oriented Design Science Research , 2015, DESRIST.

[13]  Darshana Sedera,et al.  An empirical investigation of the salient characteristics of IS-Success models , 2006, AMCIS.

[14]  Xinli Hu,et al.  Effectiveness of information technology in reducing corruption in China: A validation of the DeLone and McLean information systems success model , 2015, Electron. Libr..

[15]  Thanh D. Nguyen,et al.  ACCEPTANCE AND USE OF CLOUD-BASED E-LEARNING , 2014 .

[16]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[17]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[18]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[19]  Charalambos Spathis,et al.  Measuring the success of the Greek Taxation Information System , 2010, Int. J. Inf. Manag..

[21]  Thanh D. Nguyen,et al.  Acceptance and Use of Information System: E-Learning Based on Cloud Computing in Vietnam , 2014, ICT-EurAsia.

[22]  Guy Paré,et al.  Evaluating PACS Success: A Multidimensional Model , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[23]  Richard T. Watson,et al.  Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..

[24]  Tor Guimaraes,et al.  Client/Server System Success: Exploring the Human Side , 1997 .

[25]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Independent Variables , 2013, J. Manag. Inf. Syst..

[26]  Darshana Sedera,et al.  Re-conceptualizing Information System Success: The IS-Impact Measurement Model , 2008, J. Assoc. Inf. Syst..

[27]  Henry C. Lucas,et al.  Empirical Evidence for a Descriptive Model of Implementation , 1978, MIS Q..

[28]  Albert H. Segars,et al.  Information systems effectiveness: The construct space and patters of application , 1996, Inf. Manag..

[29]  Narasimhaiah Gorla,et al.  Organizational impact of system quality, information quality, and service quality , 2010, J. Strateg. Inf. Syst..

[30]  Erik Brynjolfsson,et al.  The productivity paradox of information technology , 1993, CACM.

[31]  Tor Guimaraes,et al.  Exploring expert system success factors for business process reengineering , 1998 .

[32]  Jung-Yu Lai,et al.  E-SERVCON and E-Commerce Success: Applying the DeLone & McLean Model , 2014, J. Organ. End User Comput..

[33]  Ephraim R. McLean,et al.  A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level , 2009, Inf. Manag..

[34]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[35]  Catherine C. Marshall,et al.  Designing Qualitative Research , 1996 .

[36]  Ephraim R. McLean,et al.  Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model , 2004, Int. J. Electron. Commer..

[37]  Edward J. Garrity,et al.  An experimental investigation of web-based information systems success in the context of electronic commerce , 2005, Decis. Support Syst..

[38]  Gerold Riempp,et al.  An empirical investigation of employee portal success , 2010, J. Strateg. Inf. Syst..

[39]  Chun-Ming Chang,et al.  Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust , 2014, Comput. Hum. Behav..

[40]  Helail Almutairi,et al.  An Empirical Application of the Delone and Mclean Model in the Kuwaiti Private Sector , 2005, J. Comput. Inf. Syst..

[41]  Charles Chowa,et al.  Information System Success: Individual and Organizational Determinants , 2006, Manag. Sci..

[42]  Gerold Riempp,et al.  The State of Research on Information Systems Success , 2009, Bus. Inf. Syst. Eng..

[43]  Chulmo Koo,et al.  A Study of Mobile and Internet Banking Service : Applying for IS Success Model , 2013 .

[44]  Peter G. W. Keen,et al.  Mis Research: Reference disciplines and a Cumulative Tradition , 1980, ICIS.

[45]  Thanh D. Nguyen.  A STRUCTURAL MODEL FOR THE SUCCESS OF INFORMATION SYSTEMS PROJECTS , 2015 .

[46]  Hossein Mohammadi,et al.  Investigating users' perspectives on e-learning: An integration of TAM and IS success model , 2015, Comput. Hum. Behav..

[47]  Patricia Carlson,et al.  A Review of MIS Research and Disciplinary Development , 1992, J. Manag. Inf. Syst..

[48]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[49]  Prashant Palvia,et al.  Research Methodologies in MIS: An Update , 2004, Commun. Assoc. Inf. Syst..

[50]  D. Sandy Staples,et al.  Dimensions of Information Systems Success , 1999, Commun. Assoc. Inf. Syst..

[51]  Ray J. Paul,et al.  Towards a Framework for Health Information Systems Evaluation , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[52]  Darshana Sedera,et al.  Measuring enterprise systems success: the importance of a multiple stakeholder perspective , 2004, ECIS.

[53]  Yogesh Kumar Dwivedi,et al.  Examining the Success of the Online Public Grievance Redressal Systems: An Extension of the IS Success Model , 2015, Inf. Syst. Manag..

[54]  Barbara H Wixom,et al.  A Theoretical Integration of User Satisfaction and Technology Acceptance , 2005, Inf. Syst. Res..

[55]  Claude E. Shannon,et al.  Recent Contributions to The Mathematical Theory of Communication , 2009 .

[56]  Evelyn H. Thrasher,et al.  A process-oriented perspective of IS success: Examining the impact of IS on operational cost , 2006 .

[57]  Thanh D. Nguyen,et al.  PROPOSING THE E-BANKING ADOPTION MODEL IN VIETNAM , 2011 .

[58]  Simha R. Magal,et al.  Attribution Theory: A Theoretical Framework for Understanding Information Systems Success , 2014, Systemic Practice and Action Research.

[59]  Harris Cooper,et al.  The Integrative Research Review: A Systematic Approach , 1984 .

[60]  Ephraim R. McLean,et al.  Information systems success revisited , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[61]  Richard T. Watson,et al.  Analyzing the Past to Prepare for the Future: Writing a Literature Review , 2002, MIS Q..

[62]  Darshana Sedera,et al.  Enterprise Systems Success: A Measurement Model , 2003, ICIS.

[63]  José L. Gascó,et al.  Information systems outsourcing: A literature analysis , 2006, Inf. Manag..

[64]  Shana R. Ponelis,et al.  ICT in Africa: Enabling a Better Life for All , 2015, Inf. Technol. Dev..

[65]  Ephraim R. McLean,et al.  The Past, Present, and Future of "IS Success" , 2012, J. Assoc. Inf. Syst..

[66]  Peter B. Seddon,et al.  A Partial Test and Development of the DeLone and McLean Model of IS Success , 1994, ICIS.

[67]  Alemayehu Molla,et al.  E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success , 2001, J. Electron. Commer. Res..

[68]  Jay F. Nunamaker,et al.  Special Issue: Information Systems Success , 2003, J. Manag. Inf. Syst..

[69]  Dale Goodhue,et al.  Task-Technology Fit and Individual Performance , 1995, MIS Q..

[70]  Sanjay Misra,et al.  Acceptance and Use of E-Learning Based on Cloud Computing: The Role of Consumer Innovativeness , 2014, ICCSA.

[71]  Lawrence A. Machi,et al.  The literature review : six steps to success , 2009 .

[72]  Randy V. Bradley,et al.  Information Systems Success in the Context of Different Corporate Cultural Types: An Empirical Investigation , 2006, J. Manag. Inf. Syst..

[73]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[74]  William R. King,et al.  External Validity in IS Survey Research , 2005, Commun. Assoc. Inf. Syst..

[75]  Thanh D. Nguyen,et al.  Structural model for the adoption of online advertising on social network in Vietnam , 2014, 2014 International Conference on Advances in Computing, Communications and Informatics (ICACCI).

[76]  Amy W. Gatian.  Is user satisfaction a valid measure of system effectiveness? , 1994, Inf. Manag..

[77]  Richard O. Mason,et al.  Measuring information output: A communication systems approach , 1978, Inf. Manag..

[78]  R. Kelly Rainer,et al.  The Keys to Executive Information Systems Success , 1995, J. Manag. Inf. Syst..

[79]  David C. Yen,et al.  Factors affecting online tax filing - An application of the IS Success Model and trust theory , 2015, Comput. Hum. Behav..

[80]  Paul Jen-Hwa Hu,et al.  Evaluating telemedicine systems success: a revised model , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[81]  Lingling Gao,et al.  An empirical study on continuance intention of mobile social networking services: Integrating the IS success model, network externalities and flow theory , 2014 .

[82]  Sai Hong Tang,et al.  Information system success among manufacturing SMEs: case of developing countries , 2015, Inf. Technol. Dev..

[83]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[84]  George L. Benwell,et al.  Measuring eCommerce Website Success , 2008, ACIS.