A Public Organization Career Progression Analysis Using Process Mining

Process discovery provides a set of methods and techniques to help understand the reality of operating processes in an organization. Process Mining is a well-recognized method by academia and the industry that focuses on workflow discovery. By analysing event data from running processes it is possible to discover workflow models that, despite being executed, were not completely known and understood in detail by the stakeholders. In this paper we describe a field study in which we applied the Process Mining approach to a different target than the usual business processes: career progression based on categories. The field study took place in a public entity with 585 workers. After a results analysis that included an interview with a stakeholder we found the advantages of applying Process Mining techniques to this context. Some of these findings were somewhat predictable, while others raised some interesting thoughts.