Communication Quality : Towards an Intersubjective Understanding of Quality

The aim of the paper is to discuss the concept of communication quality in the context of the business process. The basic idea behind the concept of communication quality is that high quality communication id equal to a meaningful use of language. This implies that the concept off communication quality will be grounded in the philosophy of language and foremost in speech-act theory and is focused on the intersubjective and social aspects of quality in the business process.