Evaluation of Multimodal Journey Planners and Definition of Service Levels

The demand for prior planning of travel chains and more available information during the journey is induced by the passengers’ growing requirements. Many journey planners are already available on the internet, but these often provide only partially comprehensive solutions and are difficult to be compared. For analysis and evaluation of the multimodal journey planners a framework of aspects has been developed, so that they can be compared in a quantitative way and ranked by functional, operational and visualization features. In the course of comparison some top features of the planners have been highlighted, too. Furthermore, development directions were determined, which are the following: multimodality, real-time data, location-based services and personalized recommendations for all transport modes. Hence the journey planners can be ordered into service levels.