Implementation of IEQMS model in engineering educational institutions – a structural equation modelling approach

Quality education is considered to be pivotal and imperative in the present context of cut-throat competition. This has prompted higher educational institutions to go for a quality model. Responding to the stakeholders’ expectations and the government's regulations, most of the engineering institutions in India have implemented one or two of the quality management concepts in a bid to maintain quality in education. In compliance with the above, a comprehensive quality model called IEQMS (Integrated Educational Quality Management System) was developed incorporating the important dimensions from the following quality concepts. The quality concepts are ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management System, Occupational Health and Safety Management System, Six Sigma (Define–Measure–Analyse–Improve–Control [DMAIC] Methodology), Knowledge Management, Lean Thinking, and Total Quality Management. The objective of this paper is to evaluate the importance of the critical success factors in the implementation of the IEQMS model in Engineering Educational Institutions from the perspective of members of faculty. For this purpose, data were collected from 324 faculty members of engineering colleges in India through a structured, validated, and standardised questionnaire. The model fit was established by using the structural equation modelling technique. The findings of the research showed the goodness of the model fit.

[1]  Hasan Al-Banna Mohamed,et al.  Factors influencing the implementation of Islamic QMS in a Malaysian public higher education institution , 2016 .

[2]  Detmar W. Straub,et al.  Structural Equation Modeling and Regression: Guidelines for Research Practice , 2000, Commun. Assoc. Inf. Syst..

[3]  M. Appelbaum,et al.  Psychometric methods. , 1989, Annual review of psychology.

[4]  Marie Ferreira.  A framework for continuous improvement in the South African Higher Education Sector , 2005 .

[5]  Philippe Laredo,et al.  Revisiting the Third Mission of Universities: Toward a Renewed Categorization of University Activities? , 2007 .

[6]  Perception of Concerns about the Quality Management System Implementation on Its Levels of Use , 2011 .

[7]  Complying quality management system ISO 9000 requirements within Higher Education Institutions (HEIs) in Muslim countries , 2012 .

[8]  Matti Rossi,et al.  Mobile Games: Analyzing the Needs and Values of the Consumers , 2010 .

[9]  L. Cronbach.  Coefficient alpha and the internal structure of tests , 1951 .

[10]  A. Gunasekaran,et al.  Enablers of total quality management implementation in manufacturing: A case study , 1999 .

[11]  Ayman I. Madbouly,et al.  Higher education quality assessment model: towards achieving educational quality standard , 2017 .

[12]  Khalid I Al-Qumaizi,et al.  Developing a generic model for total quality management in higher education in Saudi Arabia , 2015, Medical teacher.

[13]  Susan Greener,et al.  Business Research Methods , 2008 .

[14]  Samuel K.M. Ho,et al.  Integrated lean TQM model for sustainable development , 2010 .

[15]  S. Sahney.  Designing quality for the higher educational system: A case study of select engineering and management institutions in India , 2012 .

[16]  S. R. Devadasan,et al.  ISO 9001:2000 based quality management system via ABET-based accreditation , 2011 .

[17]  G. Byrne,et al.  Using a Lean Six Sigma approach to drive innovation , 2007 .

[18]  Faisal Talib,et al.  Studying the Impact of Total Quality Management in Service Industries , 2010 .

[19]  Ayman I. Madbouly,et al.  HEQAM: A developed higher education quality assessment model , 2013, 2013 Federated Conference on Computer Science and Information Systems.

[20]  Chanmin Kim,et al.  Technologies for intentional learning: Beyond a cognitive perspective , 2014 .

[21]  Angappa Gunasekaran,et al.  Implementation of TQM in China and Organisation Performance: An Empirical Investigation , 2007 .

[22]  Faisal Talib,et al.  Critical Success Factors of TQM in Service Organizations: A Proposed Model , 2010 .

[23]  L. Hayduk,et al.  Should researchers use single indicators, best indicators, or multiple indicators in structural equation models? , 2012, BMC Medical Research Methodology.

[24]  D. Jeyathilagar,et al.  A study on integrated total quality management practice in technical institutions – stakeholders' perspective , 2009 .

[25]  William F. Massy,et al.  Improving Measurement of Productivity in Higher Education , 2013 .

[26]  S. Mulaik,et al.  EVALUATION OF GOODNESS-OF-FIT INDICES FOR STRUCTURAL EQUATION MODELS , 1989 .

[27]  R. Shrivastava,et al.  Critical success factors for sustainable improvement in technical education excellence , 2013 .

[28]  J. Nunnally,et al.  Psychometric Theory: NY. , 1978 .

[29]  Maureen Brookes,et al.  Quality management in higher education: a review of international issues and practice , 2007 .

[30]  S. Venkatraman.  A framework for implementing TQM in higher education programs , 2007 .

[31]  K. Ayodele,et al.  Dimensions of Service Quality Encountered By Students on Sustainability of Higher Education in Nigeria , 2014 .

[32]  James C. Anderson,et al.  Monte Carlo Evaluations of Goodness of Fit Indices for Structural Equation Models , 1992 .

[33]  P. Sakthivel.  Top management commitment and overall engineering education excellence , 2007 .

[34]  Denis A. Coelho,et al.  Integrated total quality management: Beyond zero defects theory and towards innovation , 2011 .

[35]  Donald R. Cooper,et al.  Business Research Methods , 1980 .

[36]  Prakash Sai Lokachari,et al.  An empirical study of total quality management in engineering educational institutions of India , 2010 .

[37]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[38]  Mete Sirvanci.  Critical issues for TQM implementation in higher education , 2004 .

[39]  Jamshed Siddiqui,et al.  Exploring total quality management for information systems in Indian firms: Application and benefits , 2006, Bus. Process. Manag. J..

[40]  Jason Bennett Thatcher,et al.  The Diffusion of Second-Generation Statistical Techniques in Information Systems Research from 1990-2008 , 2010 .

[41]  E. Bayraktar,et al.  An instrument for measuring the critical factors of TQM in Turkish higher education , 2008 .

[42]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[43]  Canan Bilen,et al.  Total quality management in higher education institutions: challenges and future directions , 2010 .

[44]  Faisal Talib,et al.  An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India , 2013 .

[45]  Elaine Aspinwall,et al.  Development of a knowledge management initiative and system: A case study , 2006, Expert Syst. Appl..

[46]  Alexander Hars,et al.  Web Based Knowledge Infrastructures for the Sciences: An Adaptive Document , 2000, Commun. Assoc. Inf. Syst..

[47]  D. Prajogo.  The comparative analysis of TQM practices and quality performance between manufacturing and service firms , 2005 .

[48]  Darren George,et al.  SPSS for Windows Step by Step: A Simple Guide and Reference , 1998 .

[49]  Donald F. Westerheijden,et al.  Adoption of ISO‐oriented quality management system in Greek universities: Reactions to isomorphic pressures , 2010 .

[50]  Chandrasekharan Rajendran,et al.  The relationship between management's perception of total quality service and customer perceptions of service quality , 2002 .

[51]  Prakash Verma,et al.  Total quality management implementation in engineering education in India: an interpretive structural modelling approach , 2014 .

[52]  QUALITY IN EDUCATIONAL SERVICE: EXPECTATIONS VERSUS PERFORMANCE IN THE ACCOUNTING UNDERGRADUATE COURSE , 2014 .

[53]  Cláudia S. Sarrico,et al.  Implementing Quality Management Systems in Higher Education Institutions , 2012 .

[54]  Kuldeep Kumar Sareen,et al.  Effectiveness of ISO 9000 standards in Indian educational institutions: a survey , 2006, Int. J. Serv. Technol. Manag..

[55]  P. Sakthivel,et al.  Conceptualizing total quality management in engineering education and developing a TQM educational excellence model , 2006 .

[56]  Nils Urbach,et al.  Structural Equation Modeling in Information Systems Research Using Partial Least Squares , 2010 .

[57]  Mohamed Zairi,et al.  Excellence in service: an empirical study of the UAE banking sector , 2007 .

[58]  Elaine Aspinwall,et al.  TQM in higher education ‐ a review , 1997 .

[59]  Nuno Melão,et al.  The impacts and success factors of ISO 9001 in education: Experiences from Portuguese vocational schools , 2012 .

[60]  Rashmi R. Shrivastava,et al.  Development and validation of an instrument for measuring critical success factors (CSFs) of technical education – a TQM approach , 2013 .

[61]  Christian N. Madu,et al.  A structural equation model of supply chain quality management and organizational performance , 2005 .

[62]  D. Jeyathilagar,et al.  The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach , 2016 .

[63]  Sanysanurimohd Mokhtar,et al.  Sustaining a quality management system: process, issues and challenges , 2013 .

[64]  G. M. Alam,et al.  Quality assurance strategies for affiliated institutions of HE: a case study of the affiliates under National University of Bangladesh , 2014 .

[65]  Chun-yu Chen,et al.  Exploring corporate social responsibility education: The small and medium‐sized enterprise viewpoint , 2010 .

[66]  R. B R. B. Solanki.  TQM IN HIGHER EDUCATION , 2004 .

[67]  S. M. Irfan,et al.  Critical Success Factors of TQM and its Impact on Increased Service Quality: A Case from Service Sector of Pakistan , 2013 .

[68]  賴聖哲,et al.  軟硬實力對供應鏈整合之影響;The Impact of Soft and Hard Skills on Supply Chain Integration and Performance , 2012 .

[69]  Michael R. Mullen,et al.  Structural equation modelling: guidelines for determining model fit , 2008 .

[70]  A. Steiber,et al.  Do TQM principles need to change? Learning from a comparison to Google Inc. , 2013 .

[71]  J. Tarí,et al.  A Review of Quality Management Research in Higher Education Institutions , 2012 .

[72]  S. R. Devadasan,et al.  Quality models in industrial and engineering educational scenarios: a view from literature , 2012 .

[73]  Michaela A. Balzarova,et al.  The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility—an inside perspective , 2008 .

[74]  R. Hanneman,et al.  E‐business capabilities model , 2006 .

[75]  Evangelos Psomas,et al.  The impact of “soft” and “hard” TQM elements on quality management results , 2009 .

[76]  W. Reinartz,et al.  An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM , 2009 .

[77]  Ming-Chieh Hsu,et al.  The mediator effects of imagination between learning environment and academic performance: a comparison between science and engineering majors , 2014 .

[78]  Gopal K. Kanji,et al.  Total quality management in UK higher education institutions , 1999 .

[79]  Chu-hua Kuei,et al.  Integrating quality management principles into sustainability management , 2013 .