서비스 공급사슬의 시뮬레이션에 관한 연구

In the recent, it is important to understand service supply chain because the economy moves from manufacturing to services. However, most of existing supply chain research focuses exclusively on the manufacturing sector. To overcome this situation, it need to investigate and analyze service supply chain. In this paper, we develop service supply chain simulation models, based on object-oriented approach. Especially, it is based on based on the UML analysis/design tools and on the ARENA simulation language. The two main features of the proposed procedure are the definition of a systematic conceptual procedure to design service supply chain models and of a set of rules for the conceptual model translation in a ARENA simulation language. The goal is to improve the knowledge on service supply chain management with the developed model and support the simulation model development efficiency on service supply chain.