论文信息 - Learning from the pioneering founders of the service research field - 字舞流文

Learning from the pioneering founders of the service research field

Stephen W. Brown | A. Parasuraman | V. Zeithaml | R. Fisk | L. Berry | B. Edvardsson | R. B. Chase | C. Grönroos | D. Bowen | J. Bateson | Raymond Paul Fisk | M. J. Bitner | Benjamin Schneider