Reconfigureble Manufacturing System

The research of network manufacturing is currently focused on how to realize the long distance customer service so that the customers living far apart can be provided with high quality service just as those local users. This is a problem that manufacturing companies must solve. This paper put forward the establishmentof the customer service center based on a calling center, a customer relationship managing system and the product lifetime service. The schematic structure of establishing this kind of center is also introduced in the paper.