ICT and Knowledge Management: Perspectives from the SECI Model

Purpose – The primary purposes of this paper are to understand perceptions regarding ICT use to support knowledge management (KM) and to identify suitable ICTs to support such initiatives. The aim is to study these objectives from the theoretical perspectives of the SECI model (i.e. socialization, externalization, combination and internalization).Design/methodology/approach – A total of 100 working professionals who had prior KM implementation experiences participated in an online survey.Findings – The authors found that survey respondents held positive attitudes towards the use of ICT to support different phases of the SECI model. It was also found that single ICT as well as varied combinations of ICTs were frequently used to facilitate the different phases of the SECI model.Research limitations/implications – The nature of this study may reduce the generalizability of its findings to other tasks or economic and cultural environments. Replication of this study in other contexts (e.g. other industries) wo...

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