The role of information technology use in American convention and visitors bureaus

Abstract As American convention and visitors bureaus (CVBs) passed the turn of the new millennium, advancements in information technology (IT) have made possible approaches to improve communication, coordination, and collaboration that were previously unimagined. Using a case study methodology this study sought to develop an evolutionary model for IT use by American CVBs. The results provide insight into the current status of IT use in American CVBs and the short-term challenges faced by these organizations. It was found that organizational capability influences IT use and leads to distinct implementation effects. Additionally, advancements in IT did not spread uniformly across four information activity dimensions and appear to occur in five recursive and sequential stages, namely: substitution, enlargement, gestation, reconfiguration, and setback.

[1]  William H. Glick,et al.  Studying Changes in Organizational Design and Effectiveness: Retrospective Event Histories and Periodic Assessments , 1990 .

[2]  Wanda J. Orlikowski,et al.  Studying Information Technology in Organizations: Research Approaches and Assumptions , 1991, Inf. Syst. Res..

[3]  A. Poon.  Tourism, Technology and Competitive Strategies , 1993 .

[4]  R. Yin.  Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. , 1994 .

[5]  Gerardine DeSanctis,et al.  Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory , 1994 .

[6]  A. Giddens.  Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis , 1979 .

[7]  Ulrike Gretzel,et al.  Tourism Managers’ Adoption of Marketing Decision Support Systems , 2000 .

[8]  S. Vaughn,et al.  Focus Group Interviews in Education and Psychology , 1996 .

[9]  Kaj Grønbæk,et al.  CSCW challenges: cooperative design in engineering projects , 1993, CACM.

[10]  U. Gretzel,et al.  Internet Technology Use by American Convention and Visitors Bureaus , 2003 .

[11]  A. V. D. Ven,et al.  Longitudinal Field Research Methods for Studying Processes of Organizational Change , 1990 .

[12]  Andrew J. Templer,et al.  Human Resource Managers and the New Technology Agenda , 1989 .

[13]  T. Malone.  Is Empowerment Just a Fad? Control, Decision Making, and IT , 1997 .

[14]  Bart Victor,et al.  The Dark Side of the New Organizational Forms: An Editorial Essay , 1994 .

[15]  William H. Glick,et al.  Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research , 1985 .

[16]  Rosabeth Moss Kanter,et al.  Evolve! : Succeeding in the Digital Culture of Tomorrow , 2001 .

[17]  G. Huber,et al.  Retrospective reports of strategic‐level managers: Guidelines for increasing their accuracy , 1985 .

[18]  Dimitrios Buhalis.  Information and telecommunication technologies as a strategic tool for tourism enhancement at destination regions , 1996, ENTER.

[19]  Hannes Werthner,et al.  Information Technology and Tourism — A Challenging Relationship , 1999 .

[20]  U. Gretzel,et al.  Defining Internet Readiness for the Tourism Industry: Concepts and Case Study , 2001, Lectures in E-Commerce.

[21]  Erik Brynjolfsson,et al.  The productivity paradox of information technology , 1993, CACM.

[22]  Daniel R. Fesenmaier,et al.  Preparing for the New Tourism Economy: The Use of the Internet and Intranet in American Convention and Visitor Bureaus , 2000, J. Inf. Technol. Tour..

[23]  Michael Z. Hackman,et al.  Leadership: A Communication Perspective , 2000 .

[24]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[25]  N. Denzin,et al.  Handbook of Qualitative Research , 1994 .

[26]  R. Mason,et al.  The Influence Prism in SMEs: The Power of CEOs' Perceptions on Technology Policy and Its Organizational Impacts , 1997 .

[27]  G. DeSanctis,et al.  Shaping organization form : communication, connection, and community , 1999 .

[28]  Barbara Garson,et al.  The Electronic Sweatshop: How Computers Are Transforming the Office of the Future into the Factory of the Past , 1988 .

[29]  Robert I. Sutton,et al.  The knowing-doing gap , 2000 .

[30]  George P. Huber,et al.  Longitudinal Field Research Methods: Studying Processes of Organizational Change. , 1997 .

[31]  M. Patton,et al.  Qualitative evaluation and research methods , 1992 .

[32]  Hossein Bidgoli.  The Internet Encyclopedia , 2003 .

[33]  Pamela J. Hinds,et al.  Communication across Boundaries: Work, Structure, and Use of Communication Technologies in a Large Organization , 1995 .

[34]  F. Barrett.  Creating appreciative learning cultures , 1995 .

[35]  P. Senge.  The Dance of Change , 2000 .

[36]  John Thorp,et al.  The Information Paradox: Realizing the Business Benefits of Information Technology , 1999 .

[37]  Izak Benbasat,et al.  The Case Research Strategy in Studies of Information Systems , 1987, MIS Q..

[38]  Line Dubé,et al.  Rigor in Information Systems Positivist Case Research: Current Practices , 2003, MIS Q..

[39]  R. Sant,et al.  Organizing for empowerment: an interview with AES's Roger Sant and Dennis Bakke. Interview by Suzy Wetlaufer. , 1999, Harvard business review.

[40]  Martin Bichler,et al.  Lectures in E-Commerce , 2001, Springer Vienna.

[41]  Andrew J. Frew,et al.  Information and Communication Technologies in Tourism 2003 , 2003 .

[42]  P. Sheldon.  Tourism Information Technology , 1997 .

[43]  David Mason,et al.  ICT Adoption and Use in New Zealand's Small and Medium Tourism Enterprises: A Cross Sectoral Perspective , 2003, ENTER.

[44]  E. Rogers.  Diffusion of Innovations , 1962 .

[45]  Marshall Scott Poole,et al.  Research on the management of innovation : the Minnesota studies , 1991 .