Comparison of the Effects of Oral and Written Communication on the Performance of Cooperative Tasks

In this paper, a study was made in order to compare the effects of oral and written communication on the performance of cooperative tasks. Also, it was evaluated if there were differences in the type of participants" verbal interactions (directive vs. non-directive) due to the form of communication allowed and its effect in the task performance. Sixteen undergraduate students assembled tridimensional figures in two computers connected via Internet. Participants were randomly assigned in two groups exposed to an inverted sequence of two experimental conditions during the task solution: with the possibility of oral or written communication. Results showed similar efficient rates when the participants were exposed to oral or written communication. About directive and non-directive interactions it was observed that in almost all dyads one of the participants showed more directive verbal interventions than his/her peer, regardless of the mode of communication used in the experimental session. Results are discussed in terms of the morphology vs. the function of the stipulated modes of communication.

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