A Usability-Evaluation Metric Based on a

Usability of software should measure both user pref- erence and user performance. The notion of usability involves several dimensions. These dimensions include: system feedback, consistency, error prevention, performance/efficiency, user like/ dislike, and error recovery. Each of these dimensions are charac- terized by fuzzy aspects and linguistic terms. This paper develops a model for each of the dimensions using fuzzy-set theory. It then uses the Takagi-Sugeno fuzzy-inference approach for developing an overall measure of usability. Results are presented for several different user interfaces.

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