Identifying Critical Issues For Developing Successful E-Health Solutions

As an industry, healthcare exhibits numerous contradictions, most notably with regard to its embracement of technology. On one hand, medical science is at the cutting edge with technology playing a key role in new techniques in oncology and cardiology as well as advances in various aspects of biomedical engineering. In contrast, healthcare delivery is a noted laggard with regard to its incorporation of technology. Current challenges which are impacting all members of the Organization for Economic Cooperation and Development (OECD) countries (including longer life expectancy, ageing population and technological changes) continue to exponentially affect rising health expenditures. Reducing these expenditures as well as offering effective and efficient quality healthcare treatment has now become a key priority on all healthcare agendas. Technology and automation in general have the potential to reduce these costs; hence, OECD countries are now looking at how to use information and communication technologies (ICT) in general and e-health solutions in particular to address these challenges and thereby enable superior healthcare delivery.

[1]  Trudie Aberdeen Yin, R. K. (2009). Case study research: Design and methods (4th Ed.). Thousand Oaks, CA: Sage. , 2013, The Canadian Journal of Action Research.

[2]  P. Whitten,et al.  E-Health, telehealth, and telemedicine : a guide to start-up and success , 2001 .

[3]  Lois W. Sayrs Interviews : an introduction to qualitative research interviewing , 1996 .

[4]  T. Hannan,et al.  E‐health in Australia: time to plunge into the 21st century , 2011, The Medical journal of Australia.

[5]  G. Eysenbach What is e-health? , 2001, Journal of Medical Internet Research.

[6]  Nilmini Wickramasinghe,et al.  Critical analysis of the usage of patient demographic and clinical records during doctor-patient consultations: a Malaysian perspective , 2010 .

[7]  Heinz Weihrich,et al.  The TOWS matrix—A tool for situational analysis , 1982 .

[8]  Sarah Thomson,et al.  International profiles of health care systems, 2012 , 2012 .

[9]  H. Weihrich Analyzing the competitive advantages and disadvantages of Germany with the TOWS Matrix ‐ an alternative to Porter’s Model , 1999 .

[10]  Gary E. Day,et al.  Redefining Health Care: Creating Value-Based Competition on Results , 2006 .

[11]  Dag von Lubitz,et al.  Healthcare and technology: the doctrine of networkcentric healthcare , 2006, Int. J. Electron. Heal..

[12]  Richard E. Boyatzis,et al.  Transforming Qualitative Information: Thematic Analysis and Code Development , 1998 .

[13]  R. Yin Case Study Research: Design and Methods , 1984 .

[14]  C. Patterson,et al.  Joint Commission on Accreditation of Healthcare Organizations. , 1995 .

[15]  Mohammad Jamshidi,et al.  System of systems engineering : innovations for the 21st century , 2008 .

[16]  Manfred Huber,et al.  Health Expenditure Trends in OECD Countries, 1970-1997 , 1999, Health care financing review.

[17]  Nilmini Wickramasinghe,et al.  Realizing Value Driven e-Health Solutions. , 2010 .

[18]  David W. Bates,et al.  The use of health information technology in seven nations , 2008, Int. J. Medical Informatics.

[19]  Nilmini Wickramasinghe,et al.  Using actor network theory to understand network centric healthcare operations , 2007, Int. J. Electron. Heal..

[20]  Christopher Pearce,et al.  E‐health in Australia: time to plunge into the 21st century , 2010, The Medical journal of Australia.

[21]  Michael L. George,et al.  Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions , 2003 .