Business Informatics Principles

Business informatics consists of two major areas which are developing separately but are closely related and also to some extent integrated within information systems architecture in organisations. The first area is business solutions as core information systems for support of business operations – they consist of Enterprise resources planning solutions (ERP), Customer relationship management solutions (CRM) and other specialised solutions. The second area is Business Intelligence (BI). After describing the basic concepts of these information solutions/business information systems and their functionality, the chapter explains the emerging integration of business informatics and geo-informatics. Developments provided by solution providers are analysed and discussed. The chapter concludes with a bibliometric analysis of research which shows areas and dynamics of business informatics and GIS integration.

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