A Foundation for the Use of Hypertext-based Documentation Techniques

Manuscript originally submitted October 4, 1993; Accepted November 24, 1993 for publication. Users are hesitant with hypertext. Hypertext authoring tools and hypertext systems have become widely available over the last few years (Conklin, 1987; Marchionini & Shneiderman, 1988; Minch, 1989; Nielsen, 1990, Ritchie, 1989; Shim, 1992; Straub & Wetherbe, 1989; Rada, 1991) yet use of hypertext in organizations remains limited and its workings are somewhat obscured. Unlike many other new technologies which are immediately seized upon and put to use, much of hypertext’s capabilities remain unexplored. One possible reason for this lack of acceptance is that without an appropriate and imaginative way to conceptualize hypertext, users and information systems researchers alike have great difficulty envisioning what it is that hypertext enables them to do. In this paper we A Foundation for the Use of Hypertext-based Documentation Techniques

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