论文信息 - Co-creating the service recovery experience – A new lens on service recovery [Abstract] - 字舞流文

Co-creating the service recovery experience – A new lens on service recovery [Abstract]

Maria Åkesson | Bo Edvardsson | Thorsten Gruber | Bård Tronvoll | Jasenko Arsenovic | B. Edvardsson | M. Åkesson | Thorsten Gruber | B. Tronvoll | Jasenko Arsenovic

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