Investigating corporate intranet effectiveness: a conceptual framework

Purpose – This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors.Design/methodology/approach – The paper's approach is a discussion of the issues.Findings – First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organiza...

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