Bridging Workflow and Collaboration Tools 1

This paper presents our research efforts towards the understanding, design and implementation of a technological framework that we classify as “augmented work environments”. These efforts are centered around the specific goal of building bridges between computational support for formal processes in organizational work and computational support for interactive and informal processes. The concepts, designs, prototypes and experiments that are reported in the paper were mostly produced in the scope of the ORCHESTRA project (Organizational Change, Evolution, STRucturing and Awareness).

[1]  C. Hwang,et al.  Group Decision Making Under Multiple Criteria: Methods and Applications , 1986 .

[2]  Kim Giffin,et al.  Decision-making group interaction , 1978 .

[3]  Trygve Reenskaug,et al.  Working with objects - the OOram software engineering method , 1995 .

[4]  Nuno Guimarāes,et al.  Organizational Change, Evolution, Structuring and Awareness , 1998, Research Reports Esprit.

[5]  Kenneth L. Kraemer,et al.  Computer-based systems for cooperative work and group decision making , 1988, CSUR.

[6]  S. Robbins.  Essentials of Organizational Behavior , 1984 .

[7]  Murray Turoff,et al.  Computer‐mediated communication requirements for group support , 1991 .

[8]  Gerardine DeSanctis,et al.  A foundation for the study of group decision support systems , 1987 .

[9]  Pedro Antunes,et al.  Structuring Elements for Group Interaction , 1995 .

[10]  M. Konovsky.  The New Leadership: Managing Participation in Organizations , 1988 .

[11]  George M. White,et al.  On handling exceptions , 1995, COCS '95.

[12]  W. M. Bernstein,et al.  Stream Analysis: a Powerful Way to Diagnose and Manage Organizational Change , 1987 .

[13]  Michael Moran.  Elections and Electors , 1985 .

[14]  Norman Smith,et al.  People in organizations , 1991 .

[15]  Terry Winograd,et al.  Understanding computers and cognition , 1986 .

[16]  A. Redol.  Facilitating Analysis and Diagnosis in Organisations , 1997 .

[17]  L. Suchman.  Plans and situated actions , 1987 .

[18]  D. Scott Sink,et al.  Using the nominal group technique effectively , 1983 .

[19]  Patrick Valduriez,et al.  Distributed and parallel database systems , 1996, CSUR.

[20]  Jay F. Nunamaker,et al.  Electronic meeting systems , 1991, CACM.

[21]  David C. Wilson,et al.  EXPLAINING DECISION PROCESSES , 1991 .

[22]  Henry Mintzberg,et al.  The Structuring of Organizations , 1979 .

[23]  Pedro Antunes,et al.  Beyond formal processes: augmenting workflow with group interaction techniques , 1995, COCS '95.

[24]  Ivar Jacobson,et al.  The object advantage - business process reengineering with object technology , 1994 .

[25]  Norbert A. Streitz,et al.  DOLPHIN: integrated meeting support across local and remote desktop environments and LiveBoards , 1994, CSCW '94.