Collaboration Features in current BPM Tools

In cross-organizational, distributed environments, Business Process Management requires collaborative technologies to facilitate the process of discovering, modeling, and improving business processes across geographical and organizational boundaries. This paper provides a comprehensive understanding of collaborative business process modeling that is based on a review of literature and a case study of three selected modelling tools. The application of the framework reveals that current process modeling tools consider different perspectives on collaboration, and that the included features are orthogonal. This paper informs practitioners about the state of the art in tool support for collaborative process modelling. It also informs vendors about opportunities to enhance the technology support. For research, our paper paper informs social aspects of BPM technology through its explicit focus on the collaboration of BPM stakeholders in the process of distributed modeling.

[1]  Tom Rodden,et al.  Chapter 11 Putting it all together: Requirements for a CSCW platform , 1996 .

[2]  Peter Rittgen IT support in collaborative modelling of business processes – a comparative experiment , 2010 .

[3]  Peter Rittgen,et al.  Negotiating Models , 2007, CAiSE.

[4]  Wil M. P. van der Aalst,et al.  Workflow Patterns , 2003, Distributed and Parallel Databases.

[5]  Mathias Weske,et al.  Oryx - Sharing Conceptual Models on the Web , 2008, ER.

[6]  Olivera Marjanovic,et al.  Learning and teaching in a synchronous collaborative environment , 1999, J. Comput. Assist. Learn..

[7]  Marta Indulska,et al.  Do Ontological Deficiencies in Modeling Grammars Matter? , 2011, MIS Q..

[8]  Steve Benford,et al.  Collaborative virtual environments , 2001, CACM.

[9]  Venkataraman Ramesh,et al.  Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge , 2006, Inf. Syst. Res..

[10]  John D. Murphy,et al.  Avatars, People, and Virtual Worlds: Foundations for Research in Metaverses , 2009, J. Assoc. Inf. Syst..

[11]  Peter Fettke,et al.  How Conceptual Modeling Is Used , 2009, Commun. Assoc. Inf. Syst..

[12]  Marta Indulska,et al.  The ontological deficiencies of process modeling in practice , 2010, Eur. J. Inf. Syst..

[13]  Peter Rittgen,et al.  Collaborative Modeling - A Design Science Approach , 2009, 2009 42nd Hawaii International Conference on System Sciences.

[14]  Peter Rittgen Self-organization of interorganizational process design , 2009, Electron. Mark..

[15]  Jan Mendling,et al.  Activity labeling in process modeling: Empirical insights and recommendations , 2010, Inf. Syst..

[16]  Theo P. van der Weide,et al.  Information modeling: The process and the required competencies of its participants , 2004, Data Knowl. Eng..

[17]  James D. Palmer,et al.  A multimedia computer supported cooperative work environment for requirements engineering , 1992, [Proceedings] 1992 IEEE International Conference on Systems, Man, and Cybernetics.

[18]  Jan Recker,et al.  Opportunities and constraints: the current struggle with BPMN , 2010, Bus. Process. Manag. J..

[19]  Marta Indulska,et al.  Business Process Modeling- A Comparative Analysis , 2009, J. Assoc. Inf. Syst..

[20]  Barbara Gray,et al.  Recognition and reconciliation of differences in interpretation of misalignments when collaborative technologies are introduced into new product development teams , 2003 .

[21]  Kevin Crowston,et al.  The interdisciplinary study of coordination , 1994, CSUR.

[22]  Hans Weigand,et al.  Setting Rules of Play for Collaborative Modeling , 2009, Int. J. e Collab..

[23]  Jan Mendling,et al.  An Exploratory Study of IT-Enabled Collaborative Process Modeling , 2010, Business Process Management Workshops.

[24]  Wil M. P. van der Aalst,et al.  Workflow Patterns , 2004, Distributed and Parallel Databases.

[25]  S. Kiesler,et al.  Group decision making and communication technology , 1992 .

[26]  Ivo Vondrák,et al.  Business Process Modeling , 2007, Encyclopedia of Database Systems.

[27]  Jan Recker,et al.  Using virtual worlds for collaborative business process modeling , 2011, Bus. Process. Manag. J..

[28]  Jan Mendling,et al.  Metrics for Process Models: Empirical Foundations of Verification, Error Prediction, and Guidelines for Correctness , 2008, Lecture Notes in Business Information Processing.

[29]  Gerardine DeSanctis,et al.  A foundation for the study of group decision support systems , 1987 .

[30]  Jim Sinur Magic Quadrant for Business Process Management Suites , 2009 .

[31]  Michael Rosemann,et al.  Potential pitfalls of process modeling: part A , 2006, Bus. Process. Manag. J..

[32]  Rainer Sommer,et al.  Comparison and evaluation of business process modelling and management tools , 2007, Int. J. Serv. Stand..

[33]  Michael Rosemann,et al.  What are the secrets of successful process modelling? Insights from an Australian case study , 2005 .

[34]  Steven E. Poltrock,et al.  Computer-Supported Cooperative Work , 2014, Computing Handbook, 3rd ed..

[35]  Jan vom Brocke,et al.  Culture in business process management: a literature review , 2011, Bus. Process. Manag. J..

[36]  Robert F. Easley,et al.  Relating Collaborative Technology Use to Teamwork Quality and Performance: An Empirical Analysis , 2003, J. Manag. Inf. Syst..

[37]  Alfred Dupont Chandler,et al.  战略与结构 : 美国工商企业成长的若干篇章=strategy and structure : chapters in the history of the American industrial enterprise , 1962 .

[38]  Hajo A. Reijers,et al.  Social software for business process modeling , 2010, J. Inf. Technol..

[39]  Paul Dourish,et al.  Awareness and coordination in shared workspaces , 1992, CSCW '92.

[40]  Carl Gutwin,et al.  A Descriptive Framework of Workspace Awareness for Real-Time Groupware , 2002, Computer Supported Cooperative Work (CSCW).

[41]  Mariëlle den Hengst,et al.  Collaborative Modeling of Processes: What Facilitation Support Does a Group Need? , 2005, AMCIS.

[42]  Marta Indulska,et al.  A Study of the Evolution of the Representational Capabilities of Process Modeling Grammars , 2006, CAiSE.

[43]  Marta Indulska,et al.  How do practitioners use conceptual modeling in practice? , 2006, Data Knowl. Eng..

[44]  Björn Niehaves,et al.  Collaborative business process management: status quo and quo vadis , 2011, Bus. Process. Manag. J..

[45]  Jan Recker,et al.  Continued use of process modeling grammars: the impact of individual difference factors , 2010, Eur. J. Inf. Syst..

[46]  Aybüke Aurum,et al.  Virtual Collaborative Design , 2006 .