A Holistic View of Public Sector Information Technology

Abstract This paper outlines the research methodology, conceptual framework, and initial research results for a holistic and longitudinal study of the impact and management of information technology in two governments considered to be in the forefront of its application, the federal Government of Canada and the Province of Ontario. The methodology involves close observation and interviewing of public servants, questionnaires of politicians and public servants, and ongoing tracking of government and party Websites. The conceptual framework uses economic analysis to identify and describe demand, supply, and competition in a number of related markets that comprise the IT sector in government. We also examine the use of IT in political processes and political control over the management of IT by public servants.

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