The emergence of job satisfaction in organizational behavior

Purpose – Based more on practical (and contextual), rather than theoretical grounds, over time, job satisfaction came to be the work attitude of choice for many early researchers interested in studying the relationship between employee attitudes and efficiency. Surprisingly, research examining the basis for why this belief is practically nonexistent. This paper addresses this apparent void in the organizational literature.Design/methodology/approach – First, a historical overview of the development of job attitudes is introduced. Second, incorporating important early, but now mostly forgotten, research on employee boredom, fatigue and customer satisfaction, a “missing link” explanation is presented for job satisfaction eventually becoming the “job attitude of choice” in organizational research.Findings – Integrating early research from two long‐forgotten streams of organizational research, this paper provides a practical (and contextual) framework for why job satisfaction became the most widely used measu...

[1]  Frederick Winslow Taylor,et al.  科学管理原理=The principles of scientific management , 2014 .

[2]  G. R. Eastman.  Psychology of Salesmanship , 2006 .

[3]  T. A. Wright,et al.  The role of "happiness" in organizational research: Past, present and future directions. , 2004 .

[4]  T. A. Wright,et al.  The Role of Psychological Well-Being in Job Performance:: A Fresh Look at an Age-Old Quest , 2004 .

[5]  H. Whitehead.  Principles of salesmanship , 2003 .

[6]  Howard M. Weiss,et al.  Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences , 2002 .

[7]  A. Brief,et al.  Organizational behavior: affect in the workplace. , 2002, Annual review of psychology.

[8]  A. Kluger,et al.  The error of accepting the "theoretical" null hypothesis: the rise, fall, and resurrection of commonsense hypotheses in psychology. , 2001, Psychological bulletin.

[9]  K. Daniels,et al.  Work, psychological well-being and performance. , 2000, Occupational medicine.

[10]  Arthur P. Brief,et al.  Attitudes in and around organizations , 1998 .

[11]  Paul E. Spector.  Job satisfaction : application, assessment, cause, and consequences , 1997 .

[12]  Timothy A. Judge,et al.  Job satisfaction : how people feel about their jobs and how it affects their performance , 1994 .

[13]  Ed Diener,et al.  Assessing subjective well-being: Progress and opportunities , 1994 .

[14]  Jennifer M. George,et al.  The Role of Personality in Organizational Life: Issues and Evidence , 1992 .

[15]  Jeffrey Pfeffer,et al.  Just a Mirage: The Search for Dispositional Effects in Organizational Research , 1989 .

[16]  D. Organ.  Organizational citizenship behavior: The good soldier syndrome. , 1988 .

[17]  Barry M. Staw,et al.  Organizational Psychology and the Pursuit of the Happy/Productive Worker , 1986 .

[18]  Hollingwor,et al.  Advertising And Selling , 1985 .

[19]  J. P. Near,et al.  Cognition vs affect in measures of job satisfaction. , 1985, International journal of psychology : Journal international de psychologie.

[20]  Michelle T. Iaffaldano,et al.  Job satisfaction and job performance: A meta-analysis. , 1985 .

[21]  M. Petty,et al.  A Meta-Analysis of the Relationships Between Individual Job Satisfaction and Individual Performance , 1984 .

[22]  E. Diener,et al.  Subjective well-being. , 1984, Psychological bulletin.

[23]  C. D. Fisher,et al.  On the Dubious Wisdom of Expecting Job Satisfaction to Correlate with Performance , 1980 .

[24]  N. Miller,et al.  Attitude change : a critical analysis of theoretical approaches , 1970 .

[25]  V. Vroom.  Work and motivation , 1964 .

[26]  A. H. Brayfield,et al.  Employee attitudes and employee performance. , 1955, Psychological bulletin.

[27]  P. C. Smith.  The curve of output as a criterion of boredom. , 1953 .

[28]  J. Weitz.  A Neglected Concept in the Study of Job Satisfaction , 1952 .

[29]  A. H. Brayfield,et al.  AN INDEX OF JOB SATISFACTION , 1951 .

[30]  I. A. Berg,et al.  Reliability of ratings of employee satisfaction based on written interview records. , 1951, The Journal of applied psychology.

[31]  S. L. Kates.  Rorschach responses, Strong blank scales, and job satisfaction among policemen. , 1950, The Journal of applied psychology.

[32]  H. Nahm.  Satisfaction with nursing. , 1948, The Journal of applied psychology.

[33]  W. A. Kerr.  On the validity and reliability of the job satisfaction tear ballot. , 1948, The Journal of applied psychology.

[34]  H. F. Rothe.  Output rates among butter wrappers: II. Frequency distributions and an hypothesis regarding the "restriction of output." , 1946 .

[35]  Rothe Hf.  Output rates among butter wrappers; work curves and their stability. , 1946 .

[36]  V. V. Anderson.  PSYCHIATRY IN INDUSTRY , 1944 .

[37]  F. J. Roethlisberger,et al.  Management and Morale. , 1942 .

[38]  F. J. Roethlisberger,et al.  Management and the Worker , 1941 .

[39]  D. Super.  Occupational level and job satisfaction. , 1939 .

[40]  R. Cox,et al.  What People Want from Business , 1939 .

[41]  R. Hoppock,et al.  Job Satisfaction: Researches of 1935-1937 , 1938 .

[42]  R. S. Uhrbrock.  Attitudes of 4430 Employees , 1934 .

[43]  V. Fisher,et al.  The dissatisfied worker , 1932 .

[44]  E. D. Hinckley.  The Influence of Individual Opinion on Construction of an Attitude Scale , 1932 .

[45]  G. E. Partridge.  The Dissatisfied Worker. By V. E. Fisher and Joseph V. Hanna. (New York: The Macmillan Co., 1931.) , 1932 .

[46]  Rexford Brammer Hersey,et al.  Workers' Emotions in Shop and Home: A Study of Individual Workers from the Psychological and Physiological Stand-point , 1932 .

[47]  R. H. Waters.  A study of customer attitude. , 1931 .

[48]  May Smith.  THE NERVOUS TEMPERAMENT , 1930 .

[49]  L. Thurstone,et al.  A Neurotic Inventory , 1930 .

[50]  L. Thurstone.  Theory of attitude measurement. , 1929 .

[51]  L. Thurstone.  Attitudes Can Be Measured , 1928, American Journal of Sociology.

[52]  E. Strong,et al.  Theories of selling. , 1925 .

[53]  F. Mateer.  The moron as a war problem. , 1917 .

[54]  E. Thorndike.  The curve of work and the curve of satisfyingness. , 1917 .

[55]  Hugo Münsterberg,et al.  Psychology and Industrial Efficiency , 1914 .

[56]  T. Judge,et al.  The job satisfaction-job performance relationship: a qualitative and quantitative review. , 2001, Psychological bulletin.

[57]  Russell Cropanzano,et al.  When a "happy" worker is really a "productive" worker: A review and further refinement of the happy-productive worker thesis. , 2001 .

[58]  T. A. Wright,et al.  Psychological well-being and job satisfaction as predictors of job performance. , 2000, Journal of occupational health psychology.

[59]  Gerald E. Ledford.  Happiness and productivity revisited , 1999 .

[60]  L. Thurstone.  A law of comparative judgment. , 1994 .

[61]  F. Gilbreth,et al.  Motion study : a method for increasing the efficiency of the workman; And, Efficiency as a basis for operation and wages , 1993 .

[62]  David Farnham,et al.  Human Resources Management and Employee Relations , 1993 .

[63]  E. A. Locke.  The nature and causes of job satisfaction , 1976 .

[64]  M. L. Blum,et al.  Industrial Psychology: Its Theoretical and Social Foundations , 1968 .

[65]  A. Kornhauser.  Psychological studies of employee attitudes. , 1944 .

[66]  William Foote Whyte,et al.  Street Corner Society , 1943 .

[67]  I. Child.  Morale: a bibliographical review. , 1941 .

[68]  Harold E. Burtt,et al.  Psychology of advertising , 1938 .

[69]  A. Kolstad.  Employee attitudes in a department store. , 1938 .

[70]  J. N. Langdon,et al.  Fatigue and boredom in repetitive work , 1937 .

[71]  R. Hoppock.  Job satisfaction of psychologists. , 1937 .

[72]  E. Mayo.  The Human Problems of an Industrial Civilization , 1934, Nature.

[73]  T. Raphael.  PREVENTIVE MANAGEMENT: MENTAL HYGIENE IN INDUSTRY. Edited By Henry B. Elkind, M. D. (New York: B. D. Forbes, 1931.) , 1934 .

[74]  A. Kornhauser,et al.  Employee attitudes; suggestions from a study in a factory. , 1932 .

[75]  A. Kornhauser.  The study of work feelings. , 1930 .

[76]  S. Wyatt.  Boredom in industry. , 1929 .

[77]  S. Wyatt,et al.  The Comparative Effects of Variety and Uniformity in Work. , 1928 .

[78]  A. T. Poffenberger.  Applied psychology : its principles and methods , 1927 .

[79]  M. Culpin,et al.  A Study of Telegraphists' Cramp. , 1927 .

[80]  A. J. Snow.  Psychology In Personal Selling , 1926 .

[81]  Edward K. Strong,et al.  The psychology of selling and advertising , 1925 .

[82]  W. Williams.  Mainsprings of men , 1925 .

[83]  A. T. Poffenberger,et al.  Psychology in advertising , 1925 .

[84]  A. J. Snow.  Labor turnover and mental alertness Test scores. , 1923 .

[85]  W. Charters.  How to Sell at Retail , 1922 .

[86]  A. S. Otis.  The Selection of Mill Workers by Mental Tests. , 1920 .

[87]  Frank Bunker Gilbreth,et al.  Applied motion study : a collection of papers on the efficient method to industrial preparedness , 1919 .