AN INTEGRATED FRAMEWORK FOR POST-ISO 9000 QUALITY DEVELOPMENT

For both ISO 9000 and TQM concepts there have been many research programmes and publications. However, the coincidence of these topics and/or the ambiguity about their relationship has emerged in a number of discussions. This paper examines this relationship and provides a framework to assist manufacturing organisations to move beyond the requirements of ISO 9000 towards total quality. The research methodology adopted was based on extracting a conceptual model from the review of literature on ISO 9000, TQM, performance measurement and strategy. The conceptual model, provided the basis for the final framework, which was divided into two parts, “formulation” and “implementation”, as stages of post‐ISO 9000 quality development. The research empirically examined these stages by surveying over 200 industrial companies including 18 detailed case studies which produced a number of findings. The research findings have been integrated to form the post‐ISO 9000 quality development framework.

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