Design and Realization of the Customer Service Digital Voice System Based on Telephone Network

This paper discusses the use of a voice processing board and database technology to achieve the digital voice broadcast system.By adopting Delphi 7.0 software design,this system can automatically exchange with clients through digital voice syn- thesis technology,which is of low-cost,simple structure and strong scalability,and could be a utility software for small and medium enterprises to establish their own customer service digital voice systems.