Citizen-centric e-government performance: satisfaction with e-information

This study aims to develop a citizen-centric e-government performance measurement scheme and to discern the determinants for performance measured by satisfaction. The literature review draws from studies of e-government and information system performance and highlights factors associated with citizen satisfaction with e-government, such as usability, usefulness, e-government quality, and technology readiness. The study uses a data set derived from a national survey of Chinese e-government users. The results from logistic regression underscore the importance of usefulness, use, age, and income in Chinese citizens’ satisfaction with e-information. The study findings provide theoretical and practical implications for improving citizen satisfaction with e-government.

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