MENINGKATKAN PENGEMBANGAN BISNIS DALAM PEMILIHAN LAYANAN PERAWATAN PERALATAN TEKNOLOGI INFORMASI DAN KOMUNIKASI YANG HANDAL

The need for information and communication technology and its care develops in such a way. It can not be denied thatusing the application services of information and communication technology equipment maintenance will be moreeffective, faster, easier and relatively economical compared to conventional maintenance. With the care of goodinformation and communication technology equipment, it is expected to maintain and maintain the existence ofinformation and communication technology equipment for a long period of time. The problem faced by users is how todetermine the type of maintenance service of reliable information and communication technology equipment installedon the device of information and communication technology equipment based on predetermined criteria and subcriteria.This research problem can be solved by using analytical hierarchy process approach and multi-criteriadecision making. This approach was chosen because the approach was able to select the best alternative from severalalternatives to solve the problem of choosing the type of care service of reliable information and communicationtechnology equipment based on specified criteria and sub-criteria. Results of data processing from respondent’s expertschoose SmadAV Antivirus 36%, Norton Ghost 26.4%, AVG Free Antivirus 25.5%, and Ccleaner 12%. The datainconsistency rate is considered good because it is 0.03, smaller than 0.1 as the maximum value of the inconsistencyratio.