Quality enhancement in e-learning activities: improvements by mean of a newly engineered e-learning survey

This paper deals with quality enhancement of e-learning activities through the satisfaction analysis expressed by university learners while using specific learning modules. The paper considers a newly engineered survey that evaluates not only quality in use but also quality in learning and learner involvement. The quality of the interface, the friendliness of the contents, the accessibility of concepts and the capability to provide new knowledge and skills are all considered. Through the paper, the various aspects concerning the different discriminating factors that characterize e-learning processes are investigated. The results, obtained during university teaching activities, show the usefulness of the survey in individualizing the more improvable factors by understanding effective learners’ needing. Key-Words: e-learning, learnability, quality evaluation, survey, usability.

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