SMART - Knowledge Enriched S-BPM

The SMART approach is a socio-technical approach towards holistic performance management and corporate governance. Supported by the modeling tool SMARTmodeler, the described methodology provides a generic method that can be applied to various problem domains in the context of strategic planning, organizational development, and project management. Although the SMART approach is supported by a semantically open modeling tool, people have difficulties applying it. Addressing these difficulties, three issues regarding the people’s unwillingness or inability to apply the approach are identified and explored in the course of this paper. Concerning the results gained through the exploration of each of these issues, proposals to resolve these issues improving the application of the SMART approach are developed.

[1]  Herman Akdag,et al.  Knowledge Based Supervised Fuzzy-Classification: An Application to Image Processing , 2004, Annals of Mathematics and Artificial Intelligence.

[2]  Joseph A. Goguen,et al.  Keynote: On Notation , 1993, TOOLS.

[3]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[4]  Thomas Herrmann,et al.  Modelling Cooperative Work: Chances and Risks of Structuring , 2002, COOP.

[5]  Thomas Herrmann,et al.  Sociotechnical walkthrough: a means for knowledge integration , 2007 .

[6]  Olga Levina,et al.  Systemanalyse im Unternehmen: Prozessorientierte Methoden der Wirtschaftsinformatik , 2013 .

[7]  Werner Schmidt,et al.  S-BPM ONE - Learning by Doing - Doing by Learning - Third International Conference, S-BPM ONE 2011, Ingolstadt, Germany, September 29-30, 2011. Proceedings , 2011, International Conference on Subject-Oriented Business Process Management.

[8]  Niklas Luhmann,et al.  Einführung in die Systemtheorie , 2011 .

[9]  August-Wilhelm Scheer,et al.  ARIS — Vom Geschäftsprozess zum Anwendungssystem , 1998 .

[10]  Jörg Becker,et al.  Guidelines of Business Process Modeling , 2000, Business Process Management.

[11]  Филиппов Александр,et al.  «Теория систем. Аутопойесис продолжается». Niklas Luhmann. Einfhrung in die Systemtheorie / Dirk Baecker (Hrsg.) Heidelberg: Carl-Auer-Systeme Verlag, 2002 , 2003 .

[12]  Thomas Herrmann,et al.  Socio-technical walkthrough: designing technology along work processes , 2004, PDC 04.

[13]  Marta Indulska,et al.  How do practitioners use conceptual modeling in practice? , 2006, Data Knowl. Eng..

[14]  Patrick Halek,et al.  smart4sense2act: A Smart Concept for Systemic Performance Management , 2011, S-BPM ONE.