Personality, Coping and Task-Induced Stress in Customer Service Personnel
暂无分享,去创建一个
[1] N. Endler,et al. Multidimensional assessment of coping: a critical evaluation. , 1990, Journal of personality and social psychology.
[2] L. R. Goldberg. THE DEVELOPMENT OF MARKERS FOR THE BIG-FIVE FACTOR STRUCTURE , 1992 .
[3] Gerald Matthews,et al. Individual Differences in Task-Induced Stress in Customer Service Personnel , 2000 .
[4] W. N. Dember,et al. The Common Cold Impairs Visual Attention, Psychomotor Performance and Task Engagement , 2001 .
[5] N. Jimmieson. Employee reactions to behavioural control under conditions of stress: The moderating role of self-efficacy , 2000 .
[6] G. Matthews. Personality and skill: A cognitive-adaptive framework. , 1999 .
[7] C. Carver,et al. Assessing coping strategies: a theoretically based approach. , 1989, Journal of personality and social psychology.
[8] Rebecca A. Grier,et al. Fundamental dimensions of subjective state in performance settings: task engagement, distress, and worry. , 2002, Emotion.
[9] M. Zeidner,et al. Test Anxiety: The State of the Art , 1998 .
[10] Gerald Matthews,et al. Task-Induced Stress and Individual Differences in Coping , 1998 .