A Natural Language Mediation System for E-Commerce applications : an ontology-based approach

This paper describes how ontologies are used to mediate between languages and to infer answers to user questions in the multilingual e-commerce mediation system mkbeem. As an example, the paper discusses how a complex user request in human language is transformed into an ontological formula and subsequently exploited to identify a service which matches best. The mkbeem-system prototype is in principle language independent and has been tested for the time being in Finnish, French, English and Spanish.

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