Semantics driven intelligent front-end

This paper presents the work done in the context of the Speech2Process project for Speech Dialogue System applied in call-centers, specifically in the banking domain. In our proposed solution, the client communicates with the system by natural language sentences, which will be automatically recognized and semantically analysed. The paper describes innovative features of the selected approach, which is based on knowledge representation, and concentrates on semantic processing, that is spoken language understanding (SLU) based on a cognitive semantics, namely Fillmore's frame semantics.