Coaching in computer-mediated communication at workplace

Coaching is commonly defined as a developmental practice which requires the coach to provide an informal, on-going form of goal-focused development aimed at improving and enhancing a person's performance. However, most of the previous human resource development studies examined coaching in face-to-face communication (FtFC), but fewer studies have looked at coaching in computer-mediated communication (CMC). This paper will focus on this untested concern which is how leaders appropriate the CMC to effectively coach their followers and thus regulate behavior and improve performance. More specifically, I examined the impacts of the leaders' coaching behaviors on their choice of media of coaching, thus influencing follower's work-related performances. Theoretical and managerial implications were discussed.

[1]  Bruce J. Avolio,et al.  E-leadership: Re-examining transformations in leadership source and transmission , 2014, The Leadership Quarterly.

[2]  Robert P. Bostrom,et al.  Managerial coaching behaviors in learning organizations , 1999 .

[3]  E. Berscheid.  Social Psychology. 4th ed. , 1981 .

[4]  S. Hobfoll.  Conservation of resources. A new attempt at conceptualizing stress. , 1989, The American psychologist.

[5]  B. Gimbert,et al.  Examining the Relationship between E-Coaching and the Self-Efficacy of Novice Teachers Seeking Certification through Alternative Routes. , 2011 .

[6]  Richard E. Mayer,et al.  e-Learning and the Science of Instruction , 2016 .

[7]  Ray Tak-yin Hui,et al.  The Contrasting Effects of Coaching Style on Task Performance: The Mediating Roles of Subjective Task Complexity and Self-Set Goal , 2013 .

[8]  Richard T. Watson,et al.  Reducing Status Effects with Computer-Mediated Communication: Evidence from Two Distinct National Cultures , 1998, J. Manag. Inf. Syst..

[9]  Douglas T. Hall,et al.  Behind closed doors: What really happens in executive coaching , 1999 .

[10]  K. Wright.  Social support within an on-line cancer community: an assessment of emotional support, perceptions of advantages and disadvantages, and motives for using the community from a communication perspective , 2002 .

[11]  R. Atkinson.  Optimizing learning from examples using animated pedagogical agents. , 2002 .

[12]  J. George,et al.  When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice , 2001 .

[13]  R. Beattie.  GOING NATIVE!: Ethnographic research in HRD , 2002 .

[14]  Robert P. Bostrom,et al.  Managers as facilitators of learning in learning organizations , 1999 .

[15]  T. M. Amabile.  The social psychology of creativity: A componential conceptualization. , 1983 .

[16]  J. Walther.  Computer-Mediated Communication , 1996 .

[17]  Gary N. McLean,et al.  Development and initial validation of an instrument measuring managerial coaching skill , 2005 .

[18]  Gerard George,et al.  Leadership in Computer-Mediated Communication: Implications and Research Directions , 2000 .

[19]  J. Walther.  Theories of Computer-Mediated Communication and Interpersonal Relations , 2011 .

[20]  Ned Kock,et al.  The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution , 2004, Organ. Sci..

[21]  Kevin B. Wright,et al.  Health-related Support Groups on the Internet: Linking Empirical Findings to Social Support and Computer-mediated Communication Theory , 2003, Journal of health psychology.

[22]  Udo Richard Averweg.  Enabling role of an intranet to augment e‐coaching , 2010 .

[23]  S. Kahai,et al.  E-leadership: Implications for theory, research, and practice , 2000 .

[24]  Richard L. Daft,et al.  Organizational information requirements, media richness and structural design , 1986 .

[25]  John Short,et al.  The social psychology of telecommunications , 1976 .

[26]  Gary P. Latham,et al.  Keen to Help? Managers' Implicit Person Theories and Their Subsequent Employee Coaching , 2006 .

[27]  Beryl Hesketh,et al.  Construct‐oriented Biodata: Capturing Change‐related and Contextually Relevant Future Performance , 1999 .

[28]  J. A. Lepine,et al.  Team adaptation and postchange performance: effects of team composition in terms of members' cognitive ability and personality. , 2003, The Journal of applied psychology.

[29]  Jia Lin Xie,et al.  Job scope and stress: Can job scope be too high? , 1995 .

[30]  Alexander E. Ellinger,et al.  Supervisory Coaching Behavior, Employee Satisfaction, and Warehouse Employee Performance: A Dyadic Perspective in the Distribution Industry. , 2003 .

[31]  Jason T. Siegel,et al.  The effect of informal social support: Face-to-face versus computer-mediated communication , 2011, Comput. Hum. Behav..

[32]  Celia Moore,et al.  New Developments in Performance Management , 2005 .

[33]  James Hunt,et al.  The Coaching Manager: Developing Top Talent in Business , 2002 .

[34]  Alexandra Georgakopoulou,et al.  Computer-mediated communication , 2011 .

[35]  P. Fahy.  Indicators of Support in Online Interaction , 2003 .

[36]  Allison Rossett,et al.  If Coaching is Good, then E-Coaching is …. , 2005 .

[37]  T. M. Amabile.  Social psychology of creativity: A consensual assessment technique. , 1982 .

[38]  S. Jackson,et al.  Maslach burnout inventory manual , 1996 .

[39]  H. Wagner,et al.  The Effect of Social Presence on the Facial and Verbal Expression of Emotion and the Interrelationships Among Emotion Components , 2002 .

[40]  S. Kahai,et al.  Adding the “E” to E-Leadership:: How it May Impact Your Leadership , 2003 .

[41]  Christina Maslach,et al.  Burnout: The Cost of Caring , 1982 .

[42]  Anthony R. Hendrickson,et al.  Virtual teams: Technology and the workplace of the future , 1998 .

[43]  Teri Warner.  E‐coaching systems: Convenient, anytime, anywhere, and nonhuman , 2012 .

[44]  Libin Wang,et al.  The Relationship Between Distance Coaching and the Transfer of Training , 2000 .

[45]  G. Gonzales,et al.  Information Technologies , 2019, Encyclopedia of Education and Information Technologies.

[46]  Stevan E. Hobfoll,et al.  Conservation of resources: A general stress theory applied to burnout. , 1993 .