Model for interoperability evaluation in e-government services

The recent publication of the European and Spanish interoperability frameworks implies that public organizations should start a change management process in order to adapt their technologies and procedures to the new standard as a way to guarantee information interoperability across e-government services.The main justification for this research is to disseminate the interoperability standards among Spanish public organizations and to provide methodological and technical guidelines to facilitate the adaptation process, and to foster the usage of new techniques and procedures for information integration and management. The aim of the research consists of identifying the essential aspects to take into consideration to guarantee the information and knowledge interoperability in e-government services. In this context good practices in information interoperability are taken into account and three basic approaches are identified: (1) Information and knowledge management: mark-up languages, open software and formats, and electronic document processing; (2) Metadata for knowledge representation in electronic resources; and (3) Web accessibility to improve access for all.