Knowledge in Product and Performance Support

The emphasis nowadays on individual information needs and personalization of content as well as the level of complexity involved in some domains necessitates the use of Knowledge Engineering approaches. In particular, product and performance support is a complex and knowledgeintensive domain which despite the advances in the last few years, still suffers from the lack of information and knowledge models. This paper addresses this problem by offering definitions the for the product and performance support domain suggesting a problem-solving approach which uses the proposed knowledge models to adapt existing and construct entirely new solutions.

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