Does IT Promote Collaborative Processes and Improve Learning? An Activity Theory Approach

Computer-supported collaborative learning (CSCL) is rapidly emerging as an interdisciplinary field that is focused on how technology can facilitate group learning. Much research has been conducted into CSCL’s contribution to learning and the roles of various factors leading to its effectiveness. An area that has escaped focus is investigation into the nature of collaborative processes and the features of technology platforms that may support them. We use an Activity Theory framework to model the relationship between platform features, group processes, and the learning outcome. The results of this empirical study demonstrate that there are features of the technology platform that promote key elements of the collaboration process, thus promoting better learning outcomes and acceptance. We use the Technology Acceptance Model to study the acceptance of the platform. The study can help guide the design of technology platforms that are conducive to productive group activities and collaborative learning.

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