Creating the User Experience — The Need of Subjective Knowledge

The support and guides that are desirable for the home environment, and the technology present there, have the goal of replacing boring tasks (e.g. dish wash er) or decrease repetitive work and make the interaction more “casual”. This indicates that the interest of the users will also differ from the forms of interaction represented by the accidental users and users in professional situations. Aspects that are highly prioritized in a production situation, such as economical aspects or efficiency aspects, might not be as important when interacting with the TV on the couch. It has also previously been argued that objective measurements of what is usable are not enough to satisfy the users. Instead, it has been shown that it is possible to reach increased usability by making applications more aesthetic and attractive (Tractinsky, Katz and Ikar 2000). But it is more to it than making the interaction beautiful; it is also a more general matter of making the interaction appreciated by the users. As an example, we will discuss some of the findings from the Numpad Typer.